by EXPLX4 on Thu, 16 Jan 2020 6:22 +0000
Had a similar issue, but mine locked on the reverse camera - stereo still worked through the steering wheel controls etc, just could'nt use the touch screen(was weird seeing the drivers behind you in the screen as you were cruising down the road)
Took it into the dealership & they replaced it. I arrived at 830am with an issue and was out of there at 10am with a new one - had only called ahead the day before. They took a replacement out of demo truck and put it in mine. The dealer later called me about 6 weeks after to say the new one from Japan had arrived & I was welcome to come & get the one from the demo ute swapped out with the new one. Was about a year ago now but no issues since.
This was through Toyota NZ but would not of thought after sales support would be much different over the ditch.