2012 Engine Failure - warranty claim rejected

[Packdaddy]

Wow this thread has gotten out of hand!

There are some very constructive comments here but aside from those I think everyone (no one in particular) needs to take a breath and chill out.

I certainly hope one way or another your issue is resolved mate, and I hope you aren't turned off this site so as not to come back and share your experience - it's what the site is all about and we can all benefit from others experiences. Everyone needs to play nicely and think about what they're posting though.

Best of luck and I'm looking at water separators now!

[kyle300exc]

Yeh man some of us need to just take a leaf out of Cheech & Chongs life dude

[Qwerty]

Yeh man some of us need to just take a leaf out of Cheech & Chongs life dude

that could well be what got us in trouble to start with!

Cheech, WHAT do you mean you put diesel in the windscreen washer inlet, and water in the fuel tank bro?!!

[Skog07]

Alright fellas keep the thread on track..
Good luck with the warranty claim, which reminds me I need to fit a prefilter again as my old glass bowl separator cracked and was bypassed last service.

[Hilux Max]

I replace my fuel filter every 5,000km along with the oil and oil filter just to be safe.

Its a small extra expence compared to the price of an engine.

[SRD4D]

After reading this post this morning I went down the road and bought some fuel line and just connected up my secondry fuel filter/seaprator............ i feel better now.
whats next to patch up now.??????

[bloke&tackle]

There's no way water in the fuel tank did any damage, especially if there's none in the filter and the fuel warning light didn't come on.
I'll go one step further and say that even if there was water in the filter (which there wasn't) it would not cause the engine to chernobyl itself. An absolute croc of dung.

[jackolux]

I have to say I agree with Qwerty 100 % , but you shouldn't have to " go after them with vigour mate " , some people just haven't got it in em to do that and Toyota will just kick them when they are down

The bloody Injector Seal issue where they have been recalled and replaced in the UK and NZ , everyone know's about it , including my local Toyota Service Manager , he rang Toyota Technical Department and was told , its different over there , its not a problem here in Aust

I know for a fact that the Service Manager and the local Diesel Injector Service bloke have got together and discussed the Injector and Injector Seal problems
The Diesel Injector Service say's he has seen and fixed quite a few with leaking seals and replaced injectors , including mine ,
He says it is happening here in Aust , no question

Toyota's line is still , nope not a problem here in Australia ,

[Alby]

There's no way water in the fuel tank did any damage, especially if there's none in the filter and the fuel warning light didn't come on.
I'll go one step further and say that even if there was water in the filter (which there wasn't) it would not cause the engine to chernobyl itself. An absolute croc of dung.

Thinking along the same lines myself, if your took on a gutfull of water you would expect to see the result in the fuel filter. If it is just moisture as they say I would have thought worst case scenario would be injector damage???? Not detonation.

[SRD4D]

There's no way water in the fuel tank did any damage, especially if there's none in the filter and the fuel warning light didn't come on.
I'll go one step further and say that even if there was water in the filter (which there wasn't) it would not cause the engine to chernobyl itself. An absolute croc of dung.

I agree
Id be getting an independent mechanic / assessor to look at it and prove other wise then take it up with the ACCC.
The water in the fuel excuse is TOYOTA get out jail card for anything relating to D4D engine trouble.

If they cant design a fuel filtering system that protects the engine then they shouldn't be selling these vehicles.

If I was to sell/install a machine I designed/built to a customer and it had a catastrophic failure after only a short period of time after normal use,I would expect to be sued for selling a machine not capable of doing the function it was sold/designed/intended to do.
Driving down the road/bush is what this vehicle was designed to do,It doesnt say in the manual /im sure the dealer didnt tell you ,that you must to test your fuel at each fuel station before filling your tank to comply with Toyota warranty restrictions to run in this engine.
They need to be accountable for there actions/designs.

At the rate the TOYOTA 1KD D4D 3.0ltr is going, its may claim the title of the new "Grenade " after the ZD30 nissan Patrol /navara engines...............
Its going to hurt every little bit of there "unbreakable " reputaion in 3-5 years,watch this space

[outbackjoe]

As stated above if the instrument measuring water in the filter did not activate then that is a pretty good argument to throw back at toyota. Moisture found in tank does not prove it's related to the failure.

[Flava]

Keep in mind if you put your own filter in, what ever it may be, you instantly wipe out all the warranty on your brand new motor and connecting components. Now for those of us with older Lux's thats fine. But in the case of my Brand new cruiser that is on order, i will not touch the fuel filtering system.

If something goes wrong, its all stock standard and toyota will have to warrant it. To add to that, there are very very few people with problems in the motor due to there filter not doing its job. So either two things are happening here. 1 there fuel filtering system wasn't built correctly from factory and Toyota need to sort it out or 2 the fuel filter hasn't been changed or looked after correctly.

Toyota is a huge company and yes they do take chances with alot of things. But i don't think they would knock back a warranty claim on a 49k old engine if everything was stock and it was water ingress that caused the failure. To add to that, with a crack in the piston and a hole in another from moisture going through the fuel system...i find that hard to believe. Damage to pistons SCREAMS i chipped the engine from new and have a heavy foot.

Even those people that drown there motor's due to lack of a snorkel, only seem to bend con rods. Iv never known water to crack a piston or put a hole in one. Not saying it isnt possible, just think there are other factors at play here. Maybe even a badly built engine.

personally, i would be going straight to Toyota head office with my complaint and demanding a full brand new engine.

This is just my point of view and i could be completely wrong. But i just see to many badly used brand new vehicles these days.

[SRD4D]

Keep in mind if you put your own filter in, what ever it may be, you instantly wipe out all the warranty on your brand new motor and connecting components. Now for those of us with older Lux's thats fine. But in the case of my Brand new cruiser that is on order, i will not touch the fuel filtering system.

If something goes wrong, its all stock standard and toyota will have to warrant it. To add to that, there are very very few people with problems in the motor due to there filter not doing its job. So either two things are happening here. 1 there fuel filtering system wasn't built correctly from factory and Toyota need to sort it out or 2 the fuel filter hasn't been changed or looked after correctly.

Toyota is a huge company and yes they do take chances with alot of things. But i don't think they would knock back a warranty claim on a 49k old engine if everything was stock and it was water ingress that caused the failure. To add to that, with a crack in the piston and a hole in another from moisture going through the fuel system...i find that hard to believe. Damage to pistons SCREAMS i chipped the engine from new and have a heavy foot.

Even those people that drown there motor's due to lack of a snorkel, only seem to bend con rods. Iv never known water to crack a piston or put a hole in one. Not saying it isnt possible, just think there are other factors at play here. Maybe even a badly built engine.

personally, i would be going straight to Toyota head office with my complaint and demanding a full brand new engine.

This is just my point of view and i could be completely wrong. But i just see to many badly used brand new vehicles these days.

why would you say the chip will cause the problem? depends on the individual tune...
A lean mixure will cause heat in the combustion chamber/ burning pistons eventually, running rich(usually from a chip/ tune to increase power) will cause black smoke.
To say a chip has caused his problem would be unsubstantiated without proof ,even a heavy foot............... heard of an rev limiter,they are fitted for a reason. Not that you gain any speed/power driving on the limiter.

i cant understand why alot of guys are backing toyota on this???????????

[jackolux]

i cant understand why alot of guys are backing toyota on this???????????

Neither can I

[Alby]

Reality check everybody

The Hilux has been topping the car sales for how many years? You get the odd dud or trouble incident and you are calling it a lemon! WTF???

Jump on any forum of any make or model and you will find similar stories

Nobody is backing Toyota if they are at fault they should fix it but if they have evidence to the contrary why should they?

[SRD4D]

Reality check everybody

The Hilux has been topping the car sales for how many years? You get the odd dud or trouble incident and you are calling it a lemon! WTF???

Jump on any forum of any make or model and you will find similar stories

Nobody is backing Toyota if they are at fault they should fix it but if they have evidence to the contrary why should they?

'
topping the car sales ??????????? that would be the first month just gone now...... theres alot of guys on here with issues,even if we(forum readers) make up 10% of the real population(but in reality no where near it) owning hiluxes is enough to cause concern.
There is alot of people that dont waist there time on the net/forums(or even know they exist) telling others about there problems......... they pay the bills and get on with things.....being the majority, toyota bank of these people. Again other brand vehicles owners are the same .

[Flava]

why would you say the chip will cause the problem? depends on the individual tune...
A lean mixure will cause heat in the combustion chamber/ burning pistons eventually, running rich(usually from a chip/ tune to increase power) will cause black smoke.
To say a chip has caused his problem would be unsubstantiated without proof ,even a heavy foot............... heard of an rev limiter,they are fitted for a reason. Not that you gain any speed/power driving on the limiter.

i cant understand why alot of guys are backing toyota on this???????????

Because a chip pushes the engine past what it was designed for. Toyota Spend god know's how much money engineering these engines. They are engineered / built for a specific power output. You can't logically increase a engine's performance with out modifying the engines main components and expect there not to be damage caused in some way or another after time.

You also can't chip a brand new motor and expect there to be no consequence's. How ever small the increase is, you are still pushing the motor past what it was built for while its in the run in period. That is just asking for trouble.

And yes, i have seen injectors that are running past there limits wear down to the point they are cutting holes into the top of the piston.

Im not saying this is what happened, im just saying its a possibility.

I am also not backing toyota on this, if you read my previous post you will see i said bash down there doors and ask for a brand new motor. This is just my opinion, so please don't take it to heart.

For those involved, i hope Toyota pulls there finger out and covers your engine, and does it in a timely fashion.

[Alby]

Look back over the last couple of years and the Hilux has nearly always been in the top three

Read recently on another forum a less than 6 month old Ford Ranger owned by a grey nomad was denied a $2500 claim for a new clutch that he blew reversing his onto a van in a caravan park Fords response was that they are only rated to tow 3.5 tonnes with its forward gears not reverse. How happy would you be with that response.
All brands have issues, if you talk to independent mechanics or diesel specialists we are not having any more issues than any other manufacturer

Sorry for getting off topic but let's keep the issue in perspective.

[oggy]

Umm yeah, adding a fuel filter = no warranty?? Sooo why did Nimrods dealer fit an after market filter/water seperator (not even a genuine toyota filter)???? I also fitted a similar filter setup after asking my service manager if it would in any way affect my warranty, the answer was no it wouldn't . Same with the diesel additive that i use.

[07luxyTD]

Was there anything in the fine print warranty about moisture in the fuel? also whats not to say there condensation in the jar toyota sampled the fuel in?

does or did DP chips used to warrant a engine fitted with a chip if the engine was new?