Last week I had my (SRS) light come on which is basically a warning light for the air bags. Got quoted prices from $620 to $850 to fix. After doing some research and talking to a mate at a Toyota dealer ship and Max I have discovered that Toyota have not issues a official recall on the problem, however they have issues two Memos stating that if the light comes on they are to replace the clock spring and bill Toyota Australia.
I got on the blower and called Toyota Australia today and had a few words with a head hon show basically putting my point across about why i should have to pay for a faulty manufacturing item which Toyota knows about and is changing them as they come up under warranty. They admitted that the clock spring was mainly faulty but on the 2007 model mainly. I said to them if my Hilux was under the extended warranty you would repair it so I believe you should repair it as its not a issues caused by me rather a factory fault which needs to be fixed by Toyota. I told them I was not willing to pay as I know that they are changing 6-10 clock springs a week at a particular dealer ship and i believe they are responsible.
Toyota Australia asked which dealer I was planning to use and advised me to put a out of warranty repair request with them and they would take care of it. Called my dealer that I wanted to use and had him put a claim in. 1hr later I had a phone call from the service manager saying your repairs have been approved fully by Toyota Australia and they would like me to take the Hilux in on Monday for free repairs. He then said I have worked here for many years and have not seen Toyota Australia approve repairs on a vehicle that was out of warranty as long as yours (18 months). I told him its who you know mate
If you any one gets a SRS light come on see your local dealer ship and if its out of warranty they will still fix it just lodge a out of warranty request
Ivan
