I actually had an issue with spares box before
I ordered a set of pads for my partners Pajero and they weren't delivered in two weeks. I gave them a ring and they couldn't give me an answer to why I finally got onto someone who wanted to help and they explained the items were on backorder. No one rang me or let me know and they were a pain to get a refund on. I am hesitant to deal with them again because of this.