Tony2 wrote:The part is $1185 plus GST Rob
Tony2 wrote:Update:
Last Wednesday I sent this email, still haven't heard back...
Hi Peter, thanks for the reply.
I have been thinking daily about the situation I am in. The fact is I have paid over fifty thousand dollars for a four wheel drive that after just 69,000km and 5 years cannot be driven off road. The reason is not because of wear or damage, it's simply a manufacturing defect. The actuator is temperamental and the computer history shows this. You (Toyota) are asking me for approximately $1200 to replace this temperamental part. I think this is unfair.
I believe you have sold me a vehicle that is not of acceptable quality and has not met a reasonable level of consumer expectation.
I do not want to take this to the ombudsman, I would much prefer to resolve this in a fair manner before it goes that far.
I am willing to contribute something to the part replacement cost just to get the job done but certainly not the high amount you have asked.
Can you please help me further with this distressing matter?
I await your reply.
Regards,
Tony
Tony2 wrote:Update:
Ok so I finally received an email from Guest Toyota stating they can only process a claim which is made from a dealership, in other words they can't modify what is asked for. In the claim Preston Toyota asked for a free part and they agreed to that. Guest Toyota told me if I wanted the 'fitting cost' covered I would have to submit a new claim and it would be assessed.
I wrote an email to Preston Toyota asking them to submit a new claim and today was given a long winded explanation about why they have to follow the correct fitting procedure for warranty purposes and the cost is fair (totalling about $1400). They're saying the fitting cost is not going to be covered, full stop.
So I just went onto the Fair trading Victoria website and couldn't find anything related to helping me with my predicament. Just links to business dispute advise.
At a loss, feeling absolutely shafted. Toyota have basically said their 4 wheel drive systems are not backed to operate beyond 69k or 5 years.
They know the actuator has history, they know its not a wearing issue or damage issue. They know its a temperamental part from manufacture, they just think 5 years is a fair amount of time for their 4wd system to work.
Buyer beware.
White 4x4 wrote:After the dpf that has been on going and now class action against Toyota , I also have been putting up with noisy timing chain on the 2019 Hilux for over 18 months and keep being told that there’s no noise with 2 independent mecanhics telling me you have a timing chain issue this will definitely be the last Toyota I will own.
Mudgee mud wrote:I would get an auto sparky to check the harness to it. I've heard of them stuffing up right at the connector to the actuator
Tony2 wrote:Mudgee mud wrote:I would get an auto sparky to check the harness to it. I've heard of them stuffing up right at the connector to the actuator
Interesting.
It's booked in to get done in about ten days. I just have to spend the $1300.
I was in the snow for a few days last week and every time I wanted to go from 4wd to 2wd or back I had to get under the car and tap it with an axe. That seemed a reliable way to get it to operate.
Snow is one thing, dirty, rocky off road tracks are another. Very dangerous. I haven't been able to go 4wding for many months now.
Gipsy wrote:So did they tell you what the problem is? Transfer case?? Maybe some red faces is why the bill was unexpectedly low? Maybe it wasn't the actuator problem after all?
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