Out of warranty fixes free by Toyota - Facts only

[gruntre69]

I have this idea to start a precedent thread where we list anyone who has claimed a fault from Toyota out of warranty and they have admitted guilt and paid up.

Maybe we could start another on for in warranty claims (facts only- not discussion)

It could be very helpful for others in the same boat and also for any legal actions down the track that might surface. Especially the injector rattle issue.

It would be good to keep it a clean thread and list facts only not discussion, start discussions about each case on a new thread.
Copy and past template below

Layout template:
Vehicle year, body type, transmission, engine type:

Age and ODO at the time of the claim:

Total cost and percentage of cost covered by Toyota:

Location of repair and dealer name:

Description and details of repair or fault:

[phat_allen]

2006 Xtra cab manual D4D

5 years old 180k

Toyota covered 100%

Terry Sheilds toyota, Granville NSW

Clock spring (Air Bag Light)

[Jack S]

Vehicle year, body type, transmission, engine type: 2007 Dual Cab Auto D4D

Age and ODO at the time of the claim: 4 years, 75,000

Total cost and percentage of cost covered by Toyota: 100% covered by toyota

Location of repair and dealer name: Black Toyota, Bathurst, NSW

Description and details of repair or fault: Clock Spring in Steering Wheel (air bag light)

[hilux xcab]

2007 xcab manual
age 4 years old 60000 ks
Toyota covered 100%
Echuca Toyota
air bag clock spring

[Mal.W]

2007 SR dualcab manual
age 3.5 years old 110000 ks
Toyota covered 100%
Cannon Toyota Heidelberg Vic
air bag clock spring

[jakelux]

Hmm.. got a strange feeling this is just gonna be another air bag clock spring thread 'cause thats prob the only thing the cheap B@#$tards have ever fixed out of warranty

[danielandru]

2005 extracab manual D4D

6 years and roughly 220,000

i paid for parts they covered the labor

huebners toyota beaudesert

i snapped 2 of my studs off on the front passenger side wheel and bent the rest,
took it in cause i was close and needed it fix asap, so they replaced all 6 studs ($25 for parts) and nuts(free from local tyre shop ) and covered the labor under the recall for the centre bearing which they did at the same time
pretty happy with that

[Hilux_mk6]

How did you manage to snap the studs and bend the rest?

2005 extracab manual D4D

6 years and roughly 220,000

i paid for parts they covered the labor

huebners toyota beaudesert

i snapped 2 of my studs off on the front passenger side wheel and bent the rest,
took it in cause i was close and needed it fix asap, so they replaced all 6 studs ($25 for parts) and nuts(free from local tyre shop ) and covered the labor under the recall for the centre bearing which they did at the same time
pretty happy with that

[danielandru]

dont know but it was when we had flooding so there where alot of pot holes about. id say i loosened it up smashing into one of them. pretty scary

[reallyxxxxxxloud]

Vehicle year, body type, transmission, engine type: 2007 D/C V6 petrol 4x2

Age and ODO at the time of the claim: 90,000km 4years

Total cost and percentage of cost covered by Toyota: labour

Location of repair and dealer name: Southside Toyota MT Gravatt

Description and details of repair or fault: 3 rear wheel studs snapped off a 4th was half a stud and the 5th was ok but the nut was stripped. The flat bed driver said its not on his head if it falls off going on the truck. Second time three studs snapped off when the tire shop undone the nuts. Both times they did the labour for free and it was $25 for the studs + both times they gave me a loan car and I didnt have to pay for petrol. Best yard ever considering I've 20"s x 10" with 295 20 35s and a drop of 4" with only 2" travel. No wonder they snapped (I think the first tire shop did them up to tight in the first place).

[Troyota]

Layout template:
2006, D/C SR5 4x4 manual, V6

3 years 2 weeks 57000km

Toyota covered parts I covered labour

Cardiff Toyota, Newcastle

Thrust race failed, constant squeeling as you drive along.

Thats was the last time I used a Toyota dealer to service the car.

[hdlux]

2005 sr 4x4 manual 4d4
120,000km
Toyota covered parts and labour
Toyota Currimundi,sunshine coast
New bonnet and paint as when they fitted bonnet mode about a year ago the put it on about 5mm out,and bonnet proctor wouldn't fit correct,so the have just fitted new bonnet.also about a year ago the with 110,000km the fitted 4 new injectors at no cost to me as one had failed, around that time they also recoed my starter at no cost, oh yeh about 5 months ago new clock spring , no cost
it all took a lot of talking lol but they came through

[quadman]

2007 SC Manual D4D

4 Years & 2 Months, 100000 Kms

50% of Water Pump & 50% of timing Belt & 50% of Labour

Martin Jonkers Toyota Morayfield

I rang them today to ask if there was a ongoing problem with the water pumps on this model, and told them i am going to do the belt at the same time even tho its not due for another 50k, and i just asked the question if i could get the pump under some kind of warranty,
Lorna in service rang back after 3 or so hours and said she can get the pump, timing belt and labour for 50% under warranty and i will be up for the other half.
All up its costing me around $366.50 for all this work.
Very happy with the outcome and is booked in next monday

[blighters26]

2009 SR5 manual diesel.
Bought 2nd hand @30k
Warranty 60k
Power steering pump and lower rack arm(I think thats what it's called)
Went in shortly after 50k service to get a quiet humming noise looked at that now one but myself and 1 toyota mech could hear. Was told it coming from the power steering pump and it would be ok till the 60k service. Went back in after 2k and complained that the noise was louder. Say story wait till the next service. Only differnce was they tried to blame the new 31" Mickey thompsons and the 4wding the lux had done. I installed a 2inch lift and after a week sent the lux to get a wheel alignment. Tyre guys called me up bout five mins after dropping the lux off and told me the lower rack arm was stuffed in the knuckle. Went to toyota booked it in for a service and they warrantied the pump and arm but told me that my warranty was pretty much gone due to the lift. Happy they turned a blind eye to it this time as the lift was only a wk old and I had the receipt for the lift dated for the week before.

Motorcourt Toyota Rosebud

[R3XNebular]

Vehicle year, body type, transmission, engine type:
Late 2009, Dual Cab, Manual, Turbo Diesel
Age and ODO at the time of the claim:

2 years
viewtopic.php?f=8&t=10167

Total cost and percentage of cost covered by Toyota:
No idea... $100-200?

Location of repair and dealer name:
Toyota Springwood Oldmac.

Description and details of repair or fault:[/quote]
Rust on nudge bar and on other areas of the vehicle. Cleaned up and painted.

[lunaticskullman]

2008 Dual Cab 67,000 ks
Steering Rack replaced Ballarat Toyota said it was just still
under warranty
Just done 2 inch lift and 32 inch tyres,
Ballarat Toyota didnt even mention these added goodies
and replaced 100% free at service. Noticed big difference. But
gear box shifter assemble cost me $435, not under warranty go figure

[Allaway]

Vehicle year, body type, transmission, engine type:
2007 Manual Dualcab Diesel
Age and ODO at the time of the claim:
156000km, 4 and a half years
Total cost and percentage of cost covered by Toyota:
100%
Location of repair and dealer name:
Mt Gravatt Toyota
Description and details of repair or fault:
Clock Spring. I know people have said this before, but I walked in told them my airbag light was on and they said straight away (before even knowing what sort of hilux/age/km) that it's a free fix and when did I want to book it in. Took all of 5 minutes. I was all gee'd up ready for a fight.

[Kurleymo]

2007 manual dual cab 3l turbo diesel
Purchase date 23/01/08

A couple of claims

Service centre: Martin Jonkers motors Morayfield.

1> 94000. 11/07/11

Warranty claim-Toyota payed in full
Fixed Hilux cross member. Apparently they reinforced by bolt, and replace / install tailshaft mounting brackets.

2> 100027. 06/09/11

Warranty claim- Toyota pay 100% for parts and customer to pay 50% of labour ($150)
Water pump leaking, replace pump and coolant

3> 100500. 02/10/11

Warranty claim- customer to pay 50%
Replaced all 4 injectors
There is a bit of a story behind it but. Think it came down to the fact that I told them about it a few services ago.
@ my 90000km service I reported to them that the vehicle was making a knocking noise when the engine was cold. They told me that I would have to bring it back in for them to have it over night for them to have a listen to it during a cold start and to SET IT UP FOR COLD START. One of the guys there told me that it had to be set up for cold start which I knew was bullshit but I was happy that they were taking the time to have a look at it.

At the time of the claim at 94000 when they fixed the cross member they upgraded the computer and told me that it would fix the knocking problem. IT DIDN'T!!! So at its 100000km service they kept it over night again and done a proper diagnostics test to the motor and analyzed all the injectors. The results came back and the outcome was that there were some discrepancies with the injectors. It was then that Toyota agreed to pay just over Half of the repairs. $1600 later, the problem was fixed. The service department told me that denso is aware of the problem and that the injectors they put in were a better injector and that it would fix the problem.
My car has 130000 on the clock and there is no sign of knocking. So hopefully they have fixed the problem. Hope this helps anyone who has the injector problem.

[antzzz]

Ok - air bag clock springs... I haven't got mine fixed, but it went at about 150,000 km (now its done 315,000)

Vehicle year, body type, transmission, engine type: 2005 Hilux SR, Single Cab Chassis, Manual, V6 Petrol

Age and ODO at the time of the claim: Not yet claimed, regularly serviced at local Toyota dealer, never notified that the air bag clock spring is covered under warranty - Is it officially??????

Total cost and percentage of cost covered by Toyota: NA

Location of repair and dealer name: Sunraysia Toyota

Description and details of repair or fault: air bag clock spring light has been on since approx 150,000 km, I did advise them and it will be on my service history records as I remember it being noted on one of my service sheets.

[Anth D]

Vehicle year, body type, transmission, engine type: 2008, Extra Cab, Manual, D4D

Age and ODO at the time of the claim: 3 months, 10000km

Total cost and percentage of cost covered by Toyota: 100% covered by Toyota

Location of repair and dealer name: Castle Hill Toyota

Description and details of repair or fault: Clutch slipping after 5000km, always felt too light. Blew up after they refused to accept blame. They eventually buckled and changed over to a heavy duty clutch kit, apparently genuine, but I doubt that. Been fantastic towing a 2t boat for 100,000kms since.