Toyota faces class action

[Bushwalker8]

Some here reported dpf issues within 20thousand Kilometers. How much testing did Toyota do, or did they leave that to the 'guinea pigs'?

There were 175,426 Hilux sold in Australia 2016 through 2019 . That doesn't include the months before, or sales this year. The majority have no issues and it appears most of those that did are now resolved. There are obviously some cases still going and if the forum is a guide they are a very small percentage.

To replicate an average service life of 20,000km across that number equates to 3,508,520,000km.

How many km of testing do you think Toyota should have done?

[Gipsy]

so don't join the class action if you are happy it's not for me to do the maths or probability but just the same, you have rights! Suffice to say that a well known person here who will remain anonymous told us all how many times he reported the dpf issues with Toyota and it took a long time before it was resolved. Apparently only when he hooked up his computer to the OBD2 and downloaded the data did the dealer believe something was wrong. Toyota have known they have an issue and they are trying to resolve it but what happens after your warranty runs out? Plenty of gen7 owners have experienced cracked pistons (a KNOWN issue) and they couldn't get a remedy
And I might add, Toyota revised them pistons AGAIN just prior to ending the gen7 run and had a service bulletin to have any cracked pistons under warranty to be replaced by the revised design. But what about those who weren't so fortunate?

[Bushwalker8]

it's not for me to do the maths or probability

You already linked problems within 20,000km with doubts regarding Toyota's testing distance. So what would you expect to be reasonable?

And before this one spirals off half cocked I have the same dealer you mention and the dealer is actually very supportive and appreciates any factual data that helps. This includes information I have personally provided for other issues as well as the data to which you refer. There is no problem there.

[Gipsy]

Good, so no problem then!
Just did a quick calculation on your figures: 175,500 Hilux at say $1000 per repair that's about$17.5 million, so there's a cost/profit motive then?

[Bushwalker8]

Most companies like mine were focused on growing sales and brand value, the incentive for Toyota there looks something like $8,775,000,000.

[Bushwalker8]

Apparently only when he hooked up his computer to the OBD2 and downloaded the data did the dealer believe something was wrong.

To give the dealer due credit what was actually said was this:

Mind you, dealership where I go, service advisor and service manager have been great, but they can only do what Toyota instructs them to do.

[hiluxxury]

Ok, lets not have this thread disintegrate into another argument.

Keep it polite and on topic please.

[2turbo2clutch]

I'll eat my Sunday Hat (if after the Lawyers and litigation funders, assuming it's a win take their cut) if the claimants end up with more than $50ea

[Chopps]

https://www.toyotaclassaction.com.au/
https://www.toyotaclassaction.com.au/faqs/

If I was one of the members who had been dicked around by the dealership by taking it in 5 times for required inspections, multiple software updates, dpf cleaning only for the blockage to happen again before they actually identified the design fault, meanwhile suffering increased fuel consumption, emission fine, loss of business (trade vehicle) , limp mode while out remote, capped off with ridicule from ranger/raptor drivers - YES!!
I would register

[Gipsy]

If the 'lucky' ones who have had the full repair with the revised 5th injector and housing don't have any further issues then they are happy, but as above, if you have been 'dicked around' then why not join the action? You are out of pocket and the problem still has the potential to repeat itself. To those who haven't had the replacement, why won't it happen to you? It's still the same faulty system if it's not replaced.
My previous calculated figure of $17.5 million isn't a real lot of money to fix all the Hilux in Australia. A big company like Toyota should be required to fix a known fault regardless of cost. I think a recall is worth investigating at the least, and Toyota reputation would remain intact.

[Andyfive]

Good, so no problem then!
Just did a quick calculation on your figures: 175,500 Hilux at say $1000 per repair that's about$17.5 million, so there's a cost/profit motive then?

I think its closer to $175 Million.

[Gipsy]

Oops, please excuse my maths, grey matter not so good, shoulda used a calculator not enough 0000's
Still, the point remains, how much is Toyota's reputation worth?
This issue has been known and yes I understand new technology results in teething problems but this model is 5years old now!

[Allords]

Just got " How to join email"

What a absolute crock this is.

They got everyones details who has purchased a Prado/Fortuna or Hilux from Toyota.
Banister Law are running it, assisted by Gilbert + Tobin
( well theres the end of any $ right there once Gilbert put in their bill)

Funded By Balance Legal Capital, in return for repayment + an undisclosed " funding commission"

The kicker... Balance Legal can pull out at anytime and cease funding. Based on an insufficient number of represented members . ie you and me.

Yep, they sure have the owners of Prado/Fortuer and Hilux top of mind.
Another example of legislated theft, and a transfer of wealth to Lawyers

[specwarop]

Whilst the concept of compensation makes perfect sense that it should go to those impacted (and not the lawyers), dont forget the other side of the equation of holding Toyota accountable for their alleged imperfect engineering, etc.

[Allords]

Whilst the concept of compensation makes perfect sense that it should go to those impacted (and not the lawyers), dont forget the other side of the equation of holding Toyota accountable for their alleged imperfect engineering, etc.

I see your point to a degree. But when does anyone really get it right first go with a new engine and DPF.
Perfection comes from refining and measurement of a process or part over time.

It hasn't quite worked for me. Ive been hand writing now for over 40 yrs. Still far from perfect.
Any DPF issues with the 2019 on Hilux builds. I haven't heard of any

[specwarop]

Yeh we all make mistakes and nothing is ever perfect especially the first time.
The trick though is to a) learn from your mistakes, and b) make amends to anyone put out by your mistake.

From what I understand, Toyota have cover A potentially, the issue is with B where they offer to fix the vehicle but people are still put out by some degree. That's 'compensatable'.

[Gipsy]

Does the term 'guinea pigs' come to mind? Manufacturers should be accountable and held to account when they sell a faulty product!
How else can this be done without lawyers and are they not entitled to be paid for their service?

Ok here's something to think about; Toyota manufactures a faulty product, dealers are required to fix them under warranty, should the dealers be paid to fix the problem? You bet they are, just as owners should be compensated for being the guinea pig!
If anyone's bothered by the fact that lawyers are part of the food chain and are paid enormous sums to practice, there's a great opportunity for you... Go to university for 6 years, become an 'apprentice' in a law firm for another 6 years, then earn globs of money prosecuting faulty product manufacturers! It's a great time for a career change!

[Bushwalker8]

Toyota have formally extended the DPF system warranty for 10 years from date of delivery, unlimited kilometres.

They have also acknowledged owners are entitled to compensation for reasonably foreseeable loss or damage, or refund or replacement for major failure.

Owners have been notified in writing.

I can't see the point of pursuing this action or squealing about it.

[Gipsy]

Ok good news, but you would hope Toyota would have done this much earlier to avoid litigation.
Toyota have responded in a responsible way here and deserve praise for doing so. This will lift their reputation to its rightful place

[specwarop]

Who is this applied too, just early GD engines? Or even 2020 models?